From customer centricity to human centricity
Do you ever grow too big or too old to do certain kinds of training programmes any more?
No, a big no.
Years and newer experiences add to how you would do the same topic in a different, better and mature way.
As they say in the Gallup strengths world: we move from a raw to a mature version of our talents.
I got my first ever training opportunity in November 2000 when I did my first session in the Gwalior central jail as a 24 year old.
Over a period of time I have done sessions on many other topics as well, including on customer centricity.
That topic has come back for me again after a couple of years. And I am happy to do that session again tomorrow thanks in part to some of the wonderful stories and videos I have collected for the session.
I don't look at it the same way anymore. For me it is all about human-centricity.
This one from Turkey takes the icing on the cake.
https://www.youtube.com/watch?v=Wegai4qNz00&t=2s
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