When good deeds Boomerang
This was a parting gift one of my participants from Australia gave me back in September 2013 at the end of a session for the HR Heads of a Finnish company. She said it has Aboriginal art work on the miniature Boomerang. And if you look closely, you will see the artful outline of a Kangaroo in the middle. It was worth 3 Australian $s. And she gave me two of them along with a small room spray. I still have the small spray intact. She had said that the session was really heart touching for her and had made her question some of her beliefs about her true purpose in HR. Be that as it may, I want to talk more about something that happened two months ago which was literally like a Boomerang moment. I was doing a session on customer centricity for managers of a technology company when I happened to play this video clip: https://www.youtube.com/watch?v=0pcIc2zKWDQ&t=66s One of the participants asked me to confirm the location of the Starbucks where the incident had happened. And I conf...